COMUNE DI MILANO – Citizen relationship management at Comune di Milano
Today you can measure the impact of the public digital identity introduction on the relationship management with citizens. Recently introduced at the Comune di Milano, the digital identity SPID offers, with new features and possibilities, accessibility to public services offering. In the last three years the Comune di Milano redesigned the process of citizen relationship management to offer new services and application. The new system leverage new positive perspective as well as challenges and potential risks.