BANCA Mediolanum – IOE: Internet of Emotions
The financial services industry is evolving.
New players are challenging the incumbents with an extraordinary variety of products and services as has never happened before.
Financial industry’s players must adequate strategies, products portfolio and services delivered according to the new wave of emerging customers’ behaviors.
Recent analysis where showing that something very new and unexpected should be taken in great consideration.
Something very “human”. In a world of digital services, ancestral humans behavior demands a service revolution.